Last Updated: August 9, 2026
Thank you for shopping with MR Market. We want you to have a positive shopping experience. This Refund & Return Policy explains when returns, exchanges, replacements, and refunds may be available.
Website: https://mr-market.shop/
Store: MR Market
Email: support@mr-market.shop
1. 30-Day Return Period
You may request a return or exchange within 30 days of receiving your order, subject to the conditions outlined in this policy.
The 30-day period begins on the date your order is delivered.
2. Orders That Have Already Been Shipped
Once an order has been processed and handed over to the shipping carrier, the customer cannot request a refund simply because they no longer wish to receive the product while it is still in transit.
For example, if your order has been shipped one or two days after purchase and is currently in transit, you must wait until the product is delivered before requesting a return or refund.
Once the product has been delivered, you may contact us if your request qualifies under this policy.
This provision is subject to any mandatory consumer rights that may apply under applicable law.
3. Damaged, Defective, or Incorrect Products
If your product arrives:
- Damaged
- Defective
- Broken
- Significantly different from its description
- Different from the product you ordered
please contact us as soon as possible at:
Please provide:
- Your order number
- A description of the problem
- Clear photos or videos showing the issue
- Photos of the product packaging, if relevant
After reviewing the situation, we may offer a replacement, exchange, refund, or another appropriate solution.
4. Returns Due to Change of Mind
If you simply change your mind about your purchase, you may request a return within 30 days after delivery, provided that:
- The product is unused
- The product is in its original condition
- The product has not been damaged through customer use
- The original packaging is included where applicable
- The product is otherwise eligible for return
Certain products may be excluded from returns where permitted or required by applicable law.
5. Return & Exchange Process
If you want to return or exchange a product, you must first contact MR Market at:
Do not send the product back before contacting us.
Our support team will review your request and, if approved, provide you with the appropriate return address and return instructions.
The customer is responsible for paying the return shipping cost and sending the product to the return address provided by MR Market, unless otherwise required by applicable law or agreed by MR Market.
Important:
Do not send the product to any address found on the website, payment receipt, shipping label, or other documents unless our support team specifically instructs you to do so.
You must use the return address provided by MR Market for your specific return.
6. Inspection of Returned Products
Once we receive the returned product, we will inspect it to determine whether it meets the applicable return conditions.
The return process will only continue after the product has been received and inspected.
If the return is approved:
For an exchange:
We will arrange to send the replacement product to you.
For a refund:
We will issue the approved refund to the original payment method used for the purchase.
The exact time required for the refund to appear in your account depends on your bank or payment provider.
7. Return Shipping Costs
For returns due to a change of mind, the customer is responsible for the return shipping costs.
For products that arrive damaged, defective, incorrect, or significantly different from what was ordered, please contact us before returning the product. We will review the situation and determine the appropriate solution.
8. Refunds for Products in Transit
If your order has already been shipped, we generally do not issue a refund while the package is still in transit solely because you no longer want the product.
Please wait until the package has been delivered.
After delivery, you may contact us to request a return or refund if the order qualifies under this policy.
9. Lost or Delayed Orders
If your order appears to be lost, significantly delayed, or has another delivery problem, please contact:
We may request your order number and tracking information so that we can investigate the shipment with the carrier.
10. Package Marked as Delivered
If the tracking information shows that your package has been delivered but you cannot locate it, we recommend that you:
- Check around your delivery location.
- Check with household members or neighbors.
- Contact your local delivery carrier.
- Contact MR Market at support@mr-market.shop.
We will do our best to assist you in resolving the issue.
11. How to Request a Return or Refund
To request a return, exchange, replacement, or refund, contact us at:
Please use the following subject line:
Return/Refund Request – [Order Number]
Include:
- Order number
- Full name
- Reason for the return
- Whether you are requesting a refund or exchange
- Photos or videos when applicable
Please wait for our confirmation and return instructions before sending anything back.
12. Important Conditions
A return, exchange, replacement, or refund may be refused where the product does not meet the applicable conditions of this policy, including where the product has been intentionally damaged, misused, substantially altered, or returned outside the applicable return period.
Nothing in this policy is intended to limit or remove any mandatory consumer rights that may apply to you under the laws of your country or jurisdiction.
13. Contact Us
If you have any questions regarding our Refund & Return Policy, please contact:
MR Market
Email: support@mr-market.shop**